Healthcare Operations & Market Development · WV · VA · TN
Elise
Dennison
M.H.A. · Market Manager · Monogram Health

A healthcare operations professional with experience spanning direct patient care, compliance operations, and value-based care operations. Known for leading the teams and systems that turn clinical strategy into patient outcomes — across West Virginia, Virginia, and Tennessee.

Elise Dennison
Current Position
Market Manager
Monogram Health · May 2025–Present
Graduate Credential
Master of Healthcare Administration
Northern Kentucky University · 2023
3+
States Served
5+
Years in Healthcare
M.H.A.
Graduate Degree
3
Academic Institutions

Where Operations Meet
Patient Outcomes

"I started in direct care — and that foundation has never left me."

During COVID-19, I worked directly with seniors at a moment when the healthcare system needed every available hand. That experience grounded everything that followed: a visceral understanding of what's at stake and what patients actually need — not just operationally, but humanly.

From there I built a career across every layer of healthcare: clinical scheduling, revenue cycle, Medicare and Medicaid compliance, CMS appeals, and ultimately business development. I've worked in home health, managed care, and multi-state market expansion — always connecting the human side of care to the operational and commercial realities that make it sustainable.

Today I bring that full picture to every partnership, contract, and strategy conversation. The goal has never changed: better outcomes for the communities I serve.

🏥
Clinical Operations
Deep experience in home health operations, medical billing, scheduling, and HIPAA compliance — I understand how care actually gets delivered.
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Value-Based Care Operations
Leading in-home multidisciplinary care teams focused on chronic condition management, reducing hospital admissions, and improving patient outcomes at scale.
⚖️
Regulatory Expertise
Medicare, Medicaid, CMS, and HIPAA aren't abstract — they're the framework inside which I've operated and led teams for years.
🤝
Relationship Leadership
Stakeholders, physicians, payers, and internal teams — I lead through relationships. Building trust is not a tactic; it's the foundation of everything I do.

Professional
History

Current · 2025 Monogram Health
2024 – 2025 Vis-À-Vis Health
2023 – 2024 LHC Group
2023 Aetna / CVS Health
2022 – 2023 First Choice Services
2020 Amada Senior Care
May 2025 — Present
Market Manager
Monogram Health · WV · VA · TN
Current
Leads multidisciplinary in-home care teams of advanced practice providers, registered nurses, and social workers across a multi-state region. Drives clinical performance metrics including chronic condition management, hospital admission reduction, and staff productivity. Oversees market-level P&L, scheduling, and strategic operations. Manages patient experience, service recovery, and quality of care delivery within a value-based care model.
Value-Based CareClinical LeadershipTeam ManagementP&L OversightPatient OutcomesChronic Care ManagementMulti-State
Apr 2024 — May 2025 · 1 yr 2 mos
Business Development Manager
Vis-À-Vis Health · West Virginia · Hybrid
Led statewide expansion of a medical business portfolio — identifying growth opportunities, cultivating client relationships, and negotiating contracts aligned with organizational objectives. Managed contracts across numerous medical facilities while serving as primary point of contact for all in-state accounts. Utilized data-driven insights to evaluate performance and drive continuous improvement.
Contract NegotiationAccount ManagementStakeholder RelationsData AnalysisPortfolio Growth
Aug 2023 — Feb 2024 · 7 mos
Business Manager
LHC Group · Charleston, WV
Oversaw complete office operations for a home health agency — medical claims, payroll auditing, patient and clinician scheduling, and billing for nursing, physical therapy, and home health services. Managed HR including onboarding, training, and performance feedback. Ensured full HIPAA compliance and Medicare and Medicaid standards adherence across all operations.
Medical BillingMedicare & MedicaidHIPAAHR OperationsHome Health
Jan 2023 — Aug 2023 · 8 mos
Senior Coordinator, Complaints & Appeals
Aetna / CVS Health · Remote
Analyzed CMS Medicare Part D prescription drug complaints, navigating multiple EMR systems to research beneficiary issues and develop resolutions. Tracked and applied constant legislative changes to Medicare benefits in real time. Made outbound calls to members throughout the resolution process.
Medicare Part DCMS ComplianceEMR SystemsResolution Management
May 2022 — Jan 2023 · 9 mos
Tobacco Quitline Coach
First Choice Services · Charleston, WV
Supported West Virginia residents in permanently quitting tobacco through insurance verification, Nicotine Replacement Therapy coordination, and daily follow-up coaching. Partnered with Medicare, Medicaid, and statewide pharmacies to ensure participants had the support needed to reach their goals.
Patient CoachingInsurance VerificationCommunity Health
Mar 2020 — Jul 2020 · 5 mos
Home Care Provider
Amada Senior Care · Charleston, WV
Provided direct care to seniors during the height of the COVID-19 pandemic, supporting a strained healthcare system at a critical moment. The foundation of a career built on genuine patient-centered service.
Direct Patient CareSenior CareCOVID-19 Response

Education

Academic
Foundation

Graduate
2023
Master of Healthcare Administration
Northern Kentucky University
Healthcare leadership, operations, policy, and organizational management. The credential that anchors executive-level practice in the field.
M.H.A.
Bachelor's
2020 – 2022
B.S. Health Services & Allied Health Sciences
Marshall University
Foundation in health systems, patient services, and healthcare administration. Graduated with honors.
B.S. · Graduate with Honors
Undergraduate
2016 – 2020
Health Services Administration
University of Detroit Mercy
Minor in Leadership. Emerging Leaders Program. Leadership Pin and Leadership Medallion recipient — a record of distinction from the start.
Leadership Pin · Leadership Medallion

Areas of
Expertise

Business & Market Development
Business Development
Market Expansion
Contract Negotiation
Account Management
Stakeholder Relations
Healthcare & Compliance
HIPAA Compliance
Medicare & Medicaid
Medical Billing & Coding
Revenue Cycle
CMS Regulatory Affairs
Leadership & Operations
Team Leadership
Healthcare Operations
HR & Onboarding
Cross-Functional Leadership
Patient-Centered Strategy

Let's
Connect

Open to conversations about new opportunities, partnerships, and healthcare strategy across the region.

Whether you're exploring a partnership, looking to connect professionally, or want to discuss healthcare operations in the tri-state area — I'd love to hear from you.

📍
Location
Charleston, West Virginia
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Territory
West Virginia · Virginia · Tennessee
Send a Message